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The Total Apparel Management Service (TAMS) provides an end-to-end management service for the provision of uniforms to WA State Agencies. This includes:

• management of warehouse facilities
• management of stocks, including infrastructure and IT systems to provide the service and physical security of sensitive apparel
• all tendering and management of sub-contractors to identify and secure the best value for money apparel items required by State Agencies
• standardisation of apparel items between State Agencies engaging the TAMS service
• management of activities required in relation to the provision of logos, insignias and identifiers for State Agencies
• management of fitting and measuring services for employees at the contractor's site
• transition into and out of this contract
• recommending better buying methodologies which achieve value for money for ºÚÁÏÕýÄÜÁ¿.

Please be aware that there  is no CUA for ad-hoc uniform or apparel purchases. This CUA is for the provision of total apparel management services.

Please consider the following information when determining if your agency requires a Total Apparel Management Service.

You may need a TAM service if:

• your agency employs more than 100 staff (preference for 150 plus)
• your agency has specific uniform requirements that mean you cannot get off-the-shelf items to suit your needs
• your agency needs a complete uniform supplied, not just a couple of items. You may also need items outside of clothing (for example, accessories) to be supplied
• your agency needs stock to be held by your supplier
• your agency needs regular reporting on how your orders are tracking, sales history, measureable KPI's
• your agency needs the supplier to dedicate staff to looking after the management and supply of your agency's ongoing uniform requirements
• your agency has regular recruitment intakes.

You are unlikely to need a need a TAM service if:

• your agency employs less than 100 people
• your agency manages the issuing of uniforms through its own store/warehouse and intends to continue this procedure
• your agency's uniform requirements are for corporate/fashion uniforms
• your agency's employees only use standard workwear with no specific safety/operational requirements.

If you do not require a TAM service, Stewart & Heaton are still able to offer options for supply, however such supply arrangements would operate outside of the CUA’s governance.

If you are unsure as to whether you require a TAM service, please contact the Contract Manager or Stewart & Heaton to discuss your options.

This CUA is mandatory for State Agencies in the Perth Metropolitan area that have opted-in for a TAM service.

The Contract has full e-commerce readiness, currently operating an advanced on-line storefront catalogue. This storefront catalogue incorporates entitlement management, employee profiling, user access history and authorisation control. Alternatively, please contact the contractor for placing direct orders.

The options available to you to view CUA details, including contracted prices, and to buy online through a catalogue, will depend on the procurement system in use within your agency.

Buyers should be aware of the following requirements under Western Australian Procurement Rules.

Procurement Planning

Request Development and Contract Formation

Contract Management

Exemption from using this CUA 

Finance is responsible for processing and approving all requests from State Agencies seeking exemption from using a mandatory CUA. Requests for an exemption are considered on a case-by-case basis, and a requesting agency must be able to demonstrate that a business need cannot be adequately met by the relevant CUA.

Exemption requests should be directed to the Assistant Director Procurement Frameworks through an email to the contract manager in the first instance. Requests for exemption may be received by posted letter or email, but must be in writing and provide sufficient explanation and background to enable the request to be considered. The requesting officer should be the Accountable Authority or delegate of the agency.

For guidelines on what to include in an exemption request, please refer to the Multi-step Guide for purchasing from a CUA.

As part of the tender process, the contractor has provided details of, and has been evaluated on, their corporate social and environmental responsibility and the initiatives it has in place to support this.

The contractor minimises waste when manufacturing items and actively searches for ways to reduce the environmental impact of the products offered under the contract. This contractor also has strategies in place to reduce waste in regard to refurbishing existing items or making available low usage or slow-moving items to other customers.

To speak about what you can do with the uniforms purchased under this contract at end-of-life of the garment, please contact the contract manager.

Contracted prices are available on the contractor’s online storefront catalogue if you have access. Alternatively, please contact the contractor for pricing as per your agency requirements.

A fixed management fee of 31% is applicable to every line item ordered. The fixed management fee does not include the direct cost of the apparel item.

Payment by purchasing card

The government Purchasing Card offers a quick and convenient method of payment allowing many goods and services to be efficiently purchased.

Always remember to inform the supplier that you will be paying by government Purchasing Card, at the time of ordering the product or service, and ensure they clearly understand that they must send the tax invoice directly to you, the cardholder.

Ordering

The contract has full e-commerce readiness, currently operating an advanced on-line storefront catalogue. This storefront catalogue incorporates entitlement management, employee profiling, user access history and authorisation control. Alternatively, please contact the contractor for placing direct orders.

The options available to you to view CUA details, including contracted prices, and to buy online through a catalogue, will depend on the procurement system in use within your agency.

Sizing

New employees can be measured by the contractor at the time of recruitment. This will be coordinated in accordance with each State Agency’s specific annual schedule of recruitment. Any ad hoc sizing can be arranged by contacting the contractor and arranging an appointment.

Shipping

• State Agencies that have classified items as stocked must be shipped within four (4) working days after the order has been placed.
• State Agencies that have classified items as non-stocked must be shipped within 19 working days after the order has been placed or the time agreed between the Contract and agency after the order has been placed.
• State Agencies that have ordered made to measure items must be shipped within 39 working days after the order has been placed. 

Returns

Goods can be returned or exchanged provided they have not been worn within 30 days of shipment.

Quality assurance

The contractor is certified to AS/NZS ISO 9001:2000 (or equivalent) for all service provisions encompassing, management, design, development, manufacturing, warehousing and distribution systems.

Security

The contractor has in place security provisions recognising the high security requirements for the access and disposal of apparel items.

Intellectual property rights and alternative terms and conditions

For further information regarding intellectual property rights and alternative terms and conditions, please contact the Contract Manager.