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This policy outlines the Training Accreditation Council’s (TAC or the Council) commitment under the Vocational Education and Training Act 1996 (VET Act), Vocational Education and Training (General) Regulations 2009 (Regulations) and the Standards for VET Regulators 2015 to provide students, parents and consumers with a mechanism to lodge complaints about Registered Training Organisations (RTOs) registered with the Council.