This policy is a key policy underpinning Digital WA: the State ICT Strategy. It applies to all WA public sector online channels, including public facing websites and portals.
The objective of the policy is to provide high quality citizen-focused government digital services by:
- supporting transformation of government processes and delivery of services through the appropriate digital channels
- delivering digital services that are based on community needs and life events
- delivering a unified consistent presence across channels to enable a better user experience for Western Australian citizens
- delivering secure digital services that are current, reliable and accessible anytime, anywhere, using any device.
