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The myGovID app has been renamed to myID. Your existing myGovID app will prompt you to update the app if your apps are not set to automatically update. Once you download the updated app, you will notice it has been renamed to myID with a new app image. You can update your app via the Apple Store or Google Play.  

To find out more please visit

No, myID is not a scam.

myGovID has been renamed to myID, which aims to reduce the confusion between the myGovID app and myGov.  

You may see both myID and myGovID when logging into the ServiceWA app.

This won't affect your access to ServiceWA or myID, and your Digital ID will remain fully functional and secure.

Learn more about how to protect yourself from scams at
 

To access some services in the ServiceWA app you will need to set up a Digital ID using the myID app. To do this you will first need to download the myID app. 

You will need a smart device with access to the or and an email address.

1. As it’s your personal Digital ID, this should be your personal email address. It should not be a work email address, or one used by multiple people. Download the myID app from the Apple App Store or Google Play 
2. Enter your details including your full name, date of birth and email address
3. Set up your myID to a Standard identity strength using your Australian identity documents.

To access some services in the ServiceWA app, you need at least a Standard identity strength. To set up a Standard identity strength, you need to enter your personal details and verify at least two of the following Australian identity documents (your name must match on both): 

•  Driver’s licence or learner’s permit 
•  Passport (not more than three years expired) 
•  Birth certificate 
•  Visa (using your foreign passport) 
•  ImmiCard 
•  Medicare card 
•  Citizenship certificate

If you are having trouble, you can find support to help you .

For further help setting up your myID visit the help section of the .

The camera scanning function for myID is no longer available. You will need to manually type in the details required to verify your documents.

When setting up your myID, your name needs to match on both of your Australian identity documents. If you receive the message ‘Your name is different’, the following actions may help to fix your issue. 

Verify a change in name: 

You may be able to verify a change in name with a: 

•   
•   (Tasmania, South Australia, the Northern Territory and the Australian Capital Territory only). 

If you changed your name by deed poll, updating your birth certificate, or if your documents do not match for another reason, try the following. 

Use an alternative identity document: 

Check if you have alternative documents that match. If so, you can use these to set up your myID. Where you've already verified a document and you’re now unable to verify further documents due to a name change, you will need to call the . 

Update your identity documents to match:

If you need to update your name on an identity document, don’t verify it in your myID app yet. First, contact the document issuer to check if they can update your details. For example, you may be able to update your driver’s licence to reflect a change in name or correct a difference. 

Cancel any 'pending' documents: 

If you tried to verify a document before updating it, check if it is pending in your app before you try verifying it again. Do not delete your myID app. The document tab will be shaded with the message ‘Pending, confirm your name’. 

If it is pending: 

•  select the pending document 
•  select Cancel on the ‘Confirm your name’ screen 
•  select Continue to confirm

The registration number for Western Australia birth certificates may be formatted in different ways depending on the year it was issued. 

You only need to enter the seven numbers in the Registration number field, and do not include any letters. For example, for Registration number 1234567X/YYYY, you would only enter 1234567 in the Registration number field. 

If you do not have seven numbers, you will need to add zeros at the front. For example, for Registration number 123456X/YYYY, you would enter 0123456 in the Registration number field. 

If your certificate was issued before 26 November 2001, it will include a registration number and district name. You will need to enter both the district number and registration number in the Registration number field. For example, for Registration number 1/234/56/X, ‘1’ is the district number and ‘234’ is the registration number. You would enter 0100234 in the Registration number field. 

For more information on verifying your Western Australian birth certificate including what to do if you only have a single name or have had a change of name please visit the . 

If you’re experiencing issues verifying a birth certificate from another state, you can find support on the .

For your privacy and security, you will need to re-verify your identity on myID when you get a new mobile phone, change your device or are using myID on multiple devices.  

Please note that you will also need to re-verify your identity if you have forgotten your myID password. 

If you are unable to verify your myID you can find support on the myID website:

For support with using the myID app, please visit the myID website:

Find myID contact information on the ID website: .

If you are unable to verify your identity you can find support on the MyID website:

For support with myID, visit the.

You can add and remove a driver’s licence block anytime using DoTDirect. If you have placed a block on your driver’s licence and need to use it to set up your Digital ID, you can temporarily lift the block.

To do this, and navigate to the 'Protect your identity' section on the Driver’s licence page.