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The rate of fees and charges are set under the FOI Act.

• Application fee for non-personal information is $30.
• There are no fees for applications for personal information about the applicant.
• Charges for dealing with the application are set at a standard rate of $30 per hour, or pro rata for a part of an hour.
• Charges for supervising inspection of documents are set at a standard rate of $30 per hour, or pro rata for a part of an hour.
• Charges for photocopying are $30 per hour for staff time and 20c per copy.
• Charges for time taken by staff transcribing information from a tape or other device are set at a standard rate of $30 per hour, or pro rata for a part of an hour.
• Charges for duplicating a tape, film or computer information will be the actual cost.
• Charges for delivery, packaging and postage will be the actual cost.

Applicants are provided with written notice of MyLeave’s decision including the following information:

• date of the decision;
• name and designation of the decision-maker;
• reasons for deleting any matter;
• reasons for deferring access;
• arrangements for giving access;
• reasons for refusing access to any matter;
• the amount and basis for any charges levied; and
• the rights of review and procedures to be followed.

If the applicant or third party is aggrieved with a decision made by MyLeave, they have the right to submit a written request for a review of that decision. This must be done within 30 days after being given notice of the decision. The review will be conducted by a person other than the person who made the original decision and is not subordinate to that person. MyLeave must respond with a written notice of decision within 15 days. There is no lodgement fee payable for internal reviews.

If the applicant or third party is still aggrieved, they may lodge a written complaint to the Office of the Information Commissioner within 60 days following the internal review decision (30 days for third parties). The Commissioner’s decision is final unless an appeal is made to the Supreme Court on a question of law.

Personal information held on the public registers maintained by MyLeave may be amended in accordance with procedures set out in the legislation.

Other personal information held on MyLeave records may be amended by application to the Chief Executive Officer. This provision exists to ensure MyLeave does not unfairly harm the person referred to, misrepresents facts about them or does not give a misleading impression.

Applicants must provide details and, if necessary, documentation in support of their claim to amend inaccurate, incomplete, out of date or misleading information.