Home Browse all information and services Building, utilities and essential services Energy supply Make a claim for damage or loss due to power failure Make a claim for damage or loss due to power failure Occasionally, power failure can cause loss or damage. For this reason we provide affected customers with the opportunity to claim compensation. Last updated: 9 January 2024 We provide affected customers with the opportunity to claim for: extended outages customer damage non-notification of planned works complaints acknowledgement and response Related services and information Apply for an extension on your Synergy bill payment dateApply for an energy rebate or register a concession cardSearch for power outage informationTransfer your electricity account when you are moving houseReport an electrical or gas incident Report a faulty streetlightSwitch your Synergy bill to paperless billsView Western Power's network capacity Sidebar Provided by Western Power Contact Address: Telephone: 13 10 87 Share Copy URL