Help and support

Further support and advice for agency users on the WAIPS Portal.

Reset/update your password

  1. Navigate to the portal鈥檚 sign in page and click 鈥淔orgot your password?鈥
  2. Type in the email address you registered for the Portal with and click 鈥淪end verification code鈥.
  3. Enter the verification code received via the user's registered email address and click 鈥淰erify code鈥
  4. A message will be displayed saying 鈥淓mail address verified. You can now continue." Click 鈥淐ontinue鈥
  5. Enter a new password and confirm the password. Click 鈥淐ontinue鈥
  6. The page will redirect to the agency dashboard.

Need more help?

If further support is required, contact WA Industry Link.

Frequently asked questions

Why do I need to create a participation plan requirement?

Creating a participation plan requirement through the WAIPS Portal generates a unique link to the participation plan template for bidders to complete. Adding the unique link into your tender request document ensures all participation plans and their subsequent reports are linked to the relevant tender.

Why do I need to include the estimated contract value, scheduled commencement, and completion dates before I award the contract?

The portal will use the estimates provided to generate the appropriate participation plan template for the bidders and to ensure that the requirement created meets the thresholds for WAIPS to apply. Provide an estimate to the best of your knowledge. This information will not be shared externally and will need to be updated before submission of the chosen participation plan(s) to WA Industry Link.

Will bidders see the estimated contract details I provide in the participation plan requirement?

No, bidders will not see the estimated contract details. They will see the tender title, description, tender open/close dates, agency name and contact only.

Can I change the contact person associated with the contract?

Yes, when you are no longer the contact for a particular contract, log in to the portal, find the relevant records, view details and update the agency contact details.

Can I start an exemption application and then come back to it later?

Yes, your unsubmitted applications will be available in your table in the Exemptions navigation bar with a status of 鈥淚n Progress.鈥 You may go in at any time to complete and submit it to WA Industry Link.

What sort of email notifications can I expect to receive?

Agency contacts can expect to receive email notifications at the following times:

  • When an agency user profile is deactivated.
  • When a participation plan is completed by a supplier (optional). Suppliers receive an email with their completed participation plan attached and are instructed to submit it with their tender bid.
  • When a participation plan is edited by a supplier (optional).
  • When a clarification is raised by JTSI regarding participation plans, participation plan reports, exemption requests, or exemption reports.
  • When a supplier鈥檚 participation plan report is due and the agency needs to provide updates to the contract details (on completion date, one month after completion, 2 months after completion). Suppliers who have registered for the Portal will also receive these reminders.
  • When a participation plan report is submitted by a supplier.
  • When an exemption request is submitted.
  • When an exemption request鈥檚 outcome has been determined.
  • When a supplier鈥檚 exemption report is due and the agency needs to provide updates to the contract. details (on completion date, one month after completion, 2 months after completion). Suppliers who have registered for the portal will also receive these reminders.
  • When an exemption report is submitted by a supplier.

What if a supplier sends me a report via email instead of completing it via the portal?

Please email the report to the WA Industry Link team and it will be uploaded to the portal for them.

What about reports for existing contracts that commenced prior to the launch of the portal? Do these need to be completed on the portal too?

Yes, suppliers should be able to find the relevant contract in their supplier dashboard and create reports for these by following the instructions in the WAIPS Portal guide for businesses.

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